Hurricane Harvey leaves Texans without internet, phone service

Typhoon Harvey knocked out cable connection, internet or telephone in order to more than 180, 000 homes, 364 cellular towers and interrupted service at 16 centers that process 911 phone calls in Texas and Louisiana by Monday, in line with the Federal government Communications Commission.

Cell telephone service was severely limited in the coastal areas of Refugio and Aransas — where 85 and 95 percent, respectively, of cellular towers were still down Monday, according to FCC data released Mon afternoon. Just four of the 26 cellular podiums in Refugio County were still operating Monday.

When ever cell sites go lower, people generally can’t call someone, send texts or use internet on their cell phones without having to be linked to a Wi fi network. The traffic is oftentimes rerouted to other near by towers when other cell phone sites fail.

Harris State where Houston is located and Nueces County, home to Corpus Christi, endured the most cellular failures in Texas with a hundred and ten and 51 towers down, respectively, as of Wednesday, in line with the FCC data.

Mobile service in Houston was still strong regardless of the failures — only 3. 5 percent of cellular podiums in Harris County were down. In Nueces Local, 19. 1 percent of its cellular towers were not working.

Those were two of the toughest strike areas for T-Mobile, Alisa Arner, vice president of retail and direct sales for T-Mobile’s South Central region, said on Mon.

About 20 percent of the market in A Christi was impacted early on Monday, but the situation had improved to 15 % by the morning, Arner said.

In Des moines, the organization had generators in place “and the network is doing all right, inch she said on Wednesday, with about 5% of the market there afflicted.

“Since Friday we’ve recently been providing free calls, text messages and data to all postpaid and prepaid T mobile and MetroPCS customers, and intend to achieve that until September 1, ” Arner said.

AT&T’s networks in South Texas, overall, “continue to perform well to date, ” spokeswoman Tiffany Heikkila said Monday. The company was also working to restore service in Des moines and other locations struck hardest by the tornado.

“In Houston, historic water damage has afflicted wireline services for some customers, in addition to some cellular and wireline services in areas around Corpus Christi, Victoria and South Des moines which may have been damaged by power outages and other storm damage, ” Dallas-based AT&T said in a statement Monday.

The technicians are trying to bring back service “as quickly and safely as conditions allow, ” the company said.

“We have also used 7 lightweight cell sites, two charging stations and an emergency communications vehicle in South Texas and additional resources are emerging soon, ” Heikkila said. “We are monitoring our network closely and are coordinating with emergency management officials and local electricity companies. ”

AT&T said on Thursday it was getting yourself ready for the storm by “topping off fuel generation devices, testing high-capacity back-up battery packs at cell sites and protecting physical facilities against flooding. ”

The company said completely also installed more generators at cellular towers and switching facilities.

“Customers rely on all of us, especially during major thunder storms, ” Dave Nichols, chief executive of AT&T Texas, said in an argument on Thursday night. “That’s why we practice readiness drills and ruse throughout the year. We all do all we can to have our systems prepared when severe weather strikes. We’ve worked for the past day or two to position equipment and deck hands to respond to the storm. ”

More than 98 percent of Verizon’s cellular towers in Sth Texas continue in service, the company said in a statement Monday. Verizon provides wireless cell service in the state, but sold its internet and cable connection in order to Frontier in early 2016.

“As anticipated, flood waters are impacting the complete area and commercial power is away in many places during Texas, but back-up power generators run and we are on standby to refuel generators to ensure facilities continue operating, ” Verizon said. “Our network clubs are staffing the constantly wireless command center, evaluating damage and mobilizing equipment and people needed for repairs. ”

Verizon said it can be deploying wireless urgent communication centers in the coming days, “generator-powered mobile units on tractor trailers that contain device charging and computer workstations, and cellular phones, tablets and other devices to make contact with friends, family and other important contacts over the Verizon Wireless 4-G LTE network. inch

Verizon said it is providing impacted Texas postpaid customers data, text and tone relief, and prepaid customers an extra 3 GIGABYTE for data, text and voice.

“A relatively small number” of Sprint’s cellular sites have been influenced because of commercial electricity outages and flooding, said spokesperson John Votava via email. Overall the Short network in the area afflicted by the exotic storm is 97 percent operational, he said.

“Our crews are out in the field now doing generator deployments and site repairs to get afflicted sites back on series, where we certainly have received basic safety clearance, ” he said.

The company said Weekend it would “waive everyday call and text fees for Sprint, Boost and Virgin Mobile customers in the impacted areas of Texas and Louisiana, very well through September 1.

Editor’s note: This story has been updated with the fresh data from the FCC, as well as to remove earlier false information from T-Mobile about the state of its systems.

 


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